Delivery & Dispatch

Delivery Costs

CountryWeight (kg)Delivery costs (including VAT)
United Statesup to 1 kg$19.36
up to 2 kg$23.15
up to 4 kg$30.67
up to 10 kg$49.55
up to 20 kg$87.32
up to 31.5 kg$125.09

Estimated Duration of Delivery

The delivery period is displayed on the product page. When the package will be delivered can be viewed on the "My Basket" page, i.e. after entering your delivery address and desired delivery company. 

In the event that the ordered items cannot be delivered by the manufacturer, due to the manufacturer not being able to fulfil their contractual obligations, we have the right to withdraw from the order. The customer will be informed immediately. 

Please note that our packages are dispatched from our warehouse in Austria, thus our Customer Support Team is not available on Austrian public holidays, nor are order processed or packages dispatched on these days. 

Delivery Services

Austrian Postal Service

In United States the delivery is carried out by the Austrian Post. When an order is placed before Wednesday 12:30 o'clock (CET) and all the ordered products are in stock, the order will be processed on the same day. Generally the duration of delivery in United States takes .

An order confirmation email is sent if the order placement is successful. The dispatch email containing the tracking number is forwarded to the email address provided once the order ships. The tracking number can be used to follow the tracking progress.

The estimated dispatch and delivery dates are displayed on the product pages and in "My Basket".

Our courier partners do their best to deliver orders in a timely fashion. However, unforeseen delays may occur due to weather or traffic conditions. We kindly ask for your patience and understanding in such cases. 

*International customers can view more detailed tracking information when the tracking number is used on the Postal Service website for their specific countries. 

Our Packaging

We care about the environment, and so should you!

The filling material used is 100% biodegradable - and suitable for composting. Glass containers are wrapped in bubble wrap for extra protection against breakage. 

Our boxes are made from pure carton and can be disposed of in waste paper refuse. 

Delivery of Bulky Items

Bulky items are delivered via a mailing department (freight forwarder). In principle, items are delivered to the curb of the specified address. If delivery directly to an apartment door is preferred, individual requests may be honored for an extra charge. 

Customs Clearance

Customs Clearance in Third Party Countries

All orders placed are liable to VAT and custom duties. The customer imports the goods purchased thus is liable for any import duties and fees incurred as a result. Regretfully, we are unable to influence the stated fees nor are we able to provide you with an estimation of these charges.